Shipping Information

There is an extremely low chance your order will be x-rayed when it is processed through customs. However, none of the formulas is exposed to irradiation. Infant formula or cereals are not subject to irradiation. None of our products shipped overseas are getting irradiated no matter to which country they will be shipped.

Please note that irradiation and x-raying are two totally different things.  Irradiation is a complex mechanism, that perishable products go thru to kill any potential germs or bacteria to prevent the spread of disease in the country where the product entering.

X-raying is a simple thing, just like when you go through an airport, everything that enters or exits in a country must be x-rayed. Even your handbags and luggage are X-rayed when entering through the airport or via sea route. It’s a simple process of customs clearance without opening boxes and physically testing.

Please read this article for a better understanding of X-ray and irradiation. How the process happens, what are their purpose and intensity, etc?

https://medium.com/@davidsmith7793/european-baby-formula-irradiation-and-other-clever-but-untrue-marketing-claims-but-maybe-you-e6c1dc071901

Tracking information may not update immediately in some cases however, please rest assured your item is on its way after you have received an email from us having your shipment tracking details. There may not be any updates available when the package is in transit between origin and destination country. The tracking information should pick up again once your packages reach your local country.

If your tracking status has not been updated for over 3 days, please contact us immediately and we will offer you further assistance.

We know that receiving your shipment in a timely manner is of great importance to you because hungry babies can’t wait – so we do our best to ensure the quickest delivery times possible! Your package has a long way to go and we want to make sure that it arrives in good condition.

EXPEDITED SERVICE

After credit authorization and verification, you should expect to receive your order soon. For example, shipping to the US takes 4-5 business days. Canada 3-5 business days. This does not include weekends or holidays.

We are terribly sorry! We can assure you the products left our warehouse in a perfect state. Unfortunately, packages are sometimes damaged during their journey, but unless your sealed package of formula was accidentally opened as well, damage to the box is only cosmetic.

Inspect all the individual pouches. If none are leaking formula, then it is safe. You can take a bucket of water and submerge the pouch for further inspection. If there are no bubbles then the pouch is still 100% airtight.

If you received a badly damaged package, it’s necessary to report it to the delivery man and take pictures of the damage. Otherwise, the delivery organizations will deny compensation. Please also don’t hesitate to contact us and report the damage. We will then take care of it as quickly as possible.

In the rare case of your package is delayed or lost, please note that we will have to contact the carrier to start an investigation. It may take up to 20 days to complete the investigation. Once we have the claim confirmation from the carrier, we will gladly issue you a refund.

Right now, all packages are prepared in Germany and sent out to their destination countries. Delivery costs, therefore, vary according to country, weight, and the chosen shipping method.

There is an extremely low chance that customs charge extra fees.

Anyway, customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties, and fees. You may also be required to provide an identification number.