Unfortunately, we do not accept returns. We do this because most of our products are either perishable or personal hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from our clean and secure warehouses in new, unused, and unopened conditions. Also, the vast majority of our products are organic baby food items that are required to be stored in a climate-controlled environment at all times. This storage requirement is necessary to ensure the long shelf life and freshness of our products for your baby. Of course, we do indeed maintain our complete inventory in a climate-controlled environment at all times, but once the products are shipped we can no longer be certain that this is the case.
It is for this reason that unfortunately, we are unable to accept returns. If you feel that there is an error with your order which is due to the fault of our team, then please contact us and we will be happy to assist you. Please see below for our policy if we send you an incorrect item or items.
INCORRECT PRODUCT
Mistakes are very rare, but they do happen from time to time. In order to lessen the occurrence of errors, our staff performs individual and separate checks of each package before shipping. So, our error rate is very low!
But if an error has been made fulfilling your order (such as wrong item or incomplete shipment), contact us immediately via the contact page. Whether the error was an incomplete shipment or an incorrect item(s), the error will need to be verified by pictures of both the shipping label as well as the items received. This requirement is so that we can verify the error.
We will then send you a return shipping label. If we have the replacement in stock, we’ll ship it to you once the returned item(s) is received. If the replacement is no longer available, we will provide you with a full refund. Please allow 72 hours for the credit to appear on your statement. A copy of your invoice or packing slip must be sent with returns. If it is not then your refund may be delayed. Of course, once verified, incomplete shipments will be completed right away.
In the case of a wrong item(s) being shipped, if you need your products quickly then you may follow the procedure outlined above and simultaneously place a new and separate order which will be shipped to you immediately. Of course, when the returned incorrect items are received then we will either resend the correct items or provide you a full refund, subject to your choice.
DAMAGED PRODUCT
If you received a damaged item, we apologize! But don’t worry the product is safe and can be used. At times the boxes can get damaged while in transit the product itself is safe and still in perfect condition. The pouch is sealed, it is just simple cosmetic damage.
If the damage is not of such nature then please email us immediately at sns@organic.de.com with your order number. Please attach a photo of the item you did receive so that we may help identify the damage. We’ll send you a return shipping label and schedule a courier for pickup. If we have the replacement in stock, we’ll ship it to you once the damaged item is received. If the replacement is no longer available, we’ll credit your original form of payment. Please allow 72 hours for the credit to appear on your statement.
All terms, conditions, and policies are subject to change at any time without notice.
